Appeals Procedure
How to submit an appeal or complaint and how we handle it. Last updated: October 2026.
This text is a draft and is under legal review. For any clarification, please contact hello@amaragency.gr.
1. Scope of the procedure
You may submit an appeal concerning any matter related to our services: gift quality or delivery delays, customer service, billing, and personal data protection matters.
2. How to submit an appeal
Send an email to hello@amaragency.gr with the subject “Appeal”, including your company name, contact details and a brief description of the issue. Alternatively, call +30 210 4610166 (Monday–Friday, 10:00–20:00).
3. Handling your appeal
Each appeal is recorded and assigned a unique reference number. We commit to acknowledging receipt within 2 working days and providing a substantive response within 15 working days. If more time is required, you will be informed promptly.
4. Out-of-court resolution
If you are not satisfied with the handling of your appeal, you may contact the competent bodies for out-of-court resolution of consumer disputes and, for personal data matters, the Hellenic Data Protection Authority (www.dpa.gr).